PsychologyIn personOnline

Psychology appointments in Albufeira

For adults, children and adolescents, couples and families. Neuropsychology and psychological assessment.

  • Quick reply on WhatsApp
  • In English with Bianca Soares; family and couples therapy in Portuguese
  • Edifício Vila Magna
Pollyanna Silva, psychologist at Espaço Jasmim, in a white jacket with her hand by her face, in a studio portrait
Pollyanna SilvaPsychologist · OPP registration no. 23502
Sees clients in Portuguese

Opening hours

Monday
10:00 to 20:00
Tuesday
10:00 to 20:00
Wednesday
10:00 to 20:00
Thursday
10:00 to 20:00
Friday
10:00 to 20:00
Saturday
10:00 to 20:00
Sunday
Closed

Do any of these feel familiar?

You do not need a name for what you are feeling. Wanting to talk about it is enough.

  • Anxiety that gives you no rest, even on calm days.In the appointment there is room to understand what feeds it and to find ways of coping with it.
  • A sadness that does not lift and takes away the will to do things.Time to talk without feeling rushed, and to understand what is happening.
  • The same arguments keep coming back and neither of you feels heard.In couples therapy, each of you speaks and is heard, with a psychologist guiding the session.
  • Your child is struggling at school or with their behaviour.An assessment describes what is going on, so the family can decide the next steps.
  • A teenager who has gone quiet and stopped talking at home.The young person has a space of their own, and parents have somewhere to talk as well.
  • A relative has started to forget important things.A neuropsychological assessment describes memory and attention, and there is support for those who care for them.
  • You have lost someone and the grief weighs more than you expected.Support at your own pace, with no hurry to move on.
  • Work-related tiredness that a weekend no longer fixes.In the appointment, you look at what is weighing on your daily life.
Talk to us on WhatsApp

You do not need to explain the reason in your message.

Appointments

Four areas of practice under one roof, in Albufeira. Bianca Soares is the only psychologist on the team who sees clients in English; the others see clients in Portuguese. Tell us in your message which area you are looking for and we will confirm whether it is available in English.

Clinical Psychology

Adults

Who it is for

Adults going through anxiety, persistent sadness, grief, exhaustion or a difficult change.

How it works

Psychotherapy and psychological support for adults, in individual appointments, in person or online. In English, with Bianca Soares.

Child and Adolescent Psychology

Children, young people and parents

Who it is for

Parents who notice difficulties at school, in behaviour, sleep or emotions, and young people who need a space of their own.

How it works

Appointments are booked by the parents or by whoever holds parental responsibility, with their consent. Everything is explained at the first appointment, with the parents or carers. From the age of 16, the young person takes part in the decision.

Family and Couples Therapy

Couples and families

Who it is for

Couples and families with recurring conflict, changes in family life or difficulty communicating.

How it works

Sessions with the couple or the family, with Salomé Brito, family and couples therapist. These sessions are in Portuguese.

Neuropsychology and Psychological Assessment

Assessment and support

Who it is for

People with memory or attention concerns, a diagnosis of dementia, neurological conditions, or after a stroke or a head injury. Children with learning difficulties or special educational needs. Relatives and carers.

How it works

Cognitive, developmental, learning, personality and neuropsychological assessment. Support for relatives and carers.

Team

Three psychologists, with areas that complement one another.

Pollyanna Silva, in a black jacket with her arms crossed, in a black-and-white portrait

Pollyanna Silva

Psychologist · Technical director (responsável técnica) of Espaço Jasmim

OPP registration no. 23502

Professional practice in clinical and institutional settings, across a range of difficulties and age groups. Extensive experience in psychological assessment (cognitive, personality and developmental, as well as educational and career guidance) and in supportive psychotherapy.

  • Degree in Psychology (ISMT, Coimbra)
  • Master's degree in Clinical Psychology, Psychodynamic Psychotherapies (ISMT, Coimbra)
  • Postgraduate training in Psychological Assessment (Dialógicos, Faro)
  • Postgraduate training in Psychodiagnosis and Supportive Psychotherapeutic Intervention (Dialógicos, Faro)
  • Attending advanced training in Contemporary Psychoanalytic Psychotherapy
  • EMDR training, level 1
  • Training in play therapy, psychosis, children and young people at risk, domestic violence and disaster response
  • Professional trainer certified by IEFP
  • Appointments in Portuguese
Salomé Brito, in a light jumper, arms crossed and smiling

Salomé Brito

Psychologist

OPP registration no. 20404

  • Master's degree in Clinical Psychology (INUAF)
  • Family therapist and systemic practitioner, Sociedade Portuguesa de Terapia Familiar (SPTF)
  • Postgraduate training in cognitive behavioural psychotherapies for children and adolescents
  • Appointments in Portuguese
Bianca Soares, seated in a yellow armchair in the consulting room

Bianca Soares

Psychologist

OPP registration no. 25534

  • Master's degree in Clinical and Health Psychology, University of the Algarve
  • Training in neuropsychological assessment (CRIAP) and in counselling and person-centred psychotherapy (Bath Centre for Psychotherapy and Counselling)
  • Grief, dementia, support for carers and adolescence
  • Appointments in Portuguese and English

The space

Espaço Jasmim is on the lower ground floor (-1) of the Edifício Vila Magna, in Albufeira.

Consulting room with a grey sofa, a yellow armchair, a green wall, a light rug and a picture of white flowers
Consulting room
Front of Espaço Jasmim in green glass, with white flowers and the logo
Entrance
Yellow armchair and side table in the consulting room, with a bookcase behind
Room with a white table, six chairs and a green wall
Entrance hall with a plant and a round mirror, next to the glass door of Espaço Jasmim

Address

Rua Vasco Santana, 12, loja 27, piso -1, Edifício Vila Magna, 8200-357 Albufeira, Portugal

The Google map only loads when you tap the button.

How to book

  1. Send a message

    Use the button on this page. We reply quickly on WhatsApp during opening hours.

  2. Tell us the area and when you are available

    Say which of the four areas you are looking for and when you can come. We suggest the psychologist and a time, and confirm the fee before booking.

  3. First appointment

    In person, at the Edifício Vila Magna, in Albufeira, or online. The first session lasts 60 minutes and the following ones 45.

Book on WhatsApp

When you send a message, your data is processed in accordance with our Privacy notice.

Health insurance and ADSE

Appointments are self-pay: your insurer or ADSE does not pay Espaço Jasmim directly. With the invoice for your appointment, you can claim reimbursement from them.

How it works

  1. You pay Espaço Jasmim for the appointment and receive an invoice.
  2. You submit the invoice to your insurer or to ADSE.
  3. Any reimbursement is a matter between you and your insurer or ADSE.

Reimbursement depends on your policy or on the rules of ADSE, and may cover only part of the fee, or nothing. Not all policies include psychology. Please check with your insurer or ADSE before the appointment.

Where you can submit your invoice

  • Medicare (Portugal)
  • Médis
  • Future Healthcare
  • RNA
  • ADSE

Registration details and complaints

Ordem dos Psicólogos Portugueses (Portuguese Psychologists Association)

Pollyanna Silva, registration no. 23502

Salomé Brito, registration no. 20404

Bianca Soares, registration no. 25534

Entidade Reguladora da Saúde (Health Regulatory Authority)

Establishment registered under no. 163692

Owner and technical director (responsável técnica): Pollyanna Silva

Livro de Reclamações (Complaints Book)

You can submit a complaint through the Livro de Reclamações Eletrónico, the official electronic complaints book.

Livro de Reclamações Eletrónico (electronic complaints book)

Frequently asked questions

How much does an appointment cost?

The fee is given and agreed before booking, on WhatsApp or by telephone. For psychological assessment, the protocol is set at the first appointment and the full fee is given then.

Are appointments in person or online?

In-person appointments take place at the Edifício Vila Magna, in Albufeira. Online appointments are also available: please say in your message which you prefer. Your psychologist will discuss whether online appointments suit you, and will explain their limits and privacy precautions beforehand. In some cases a first appointment in person may be recommended.

How long does an appointment last?

The first session lasts 60 minutes and the following ones 45 minutes.

Can I claim from my insurer or ADSE?

You can submit the invoice for your appointment to Medicare (Portugal), Médis, Future Healthcare, RNA and ADSE. Appointments are self-pay: you pay for the appointment, and any reimbursement depends on your policy or on the rules of ADSE.

Is what I say in the appointment confidential?

Yes. Psychologists are bound by professional secrecy under the Code of Ethics of the Ordem dos Psicólogos Portugueses. The limits set by law are explained at the first appointment.

Do you see children and adolescents?

Yes. Appointments are booked by the parents or by whoever holds parental responsibility, and take place with their consent. Everything is explained at the first appointment, with the parents or carers. From the age of 16, the young person is involved in the decision.

Are appointments available in English?

Yes, with Bianca Soares, the only psychologist on the team who sees clients in English. Please say in your message that you would prefer your appointment in English.

Do you offer psychotherapy?

Yes. Psychotherapy and psychological support for adults take place in individual appointments, in person or online, in the Clinical Psychology area. At the first appointment, the type of support is agreed together.

What is the first appointment like?

It is a first meeting, in person or online, lasting 60 minutes, to understand what brings you and to agree the next steps together. You can ask any questions you wish.

How do I book?

On WhatsApp, using one of the buttons on this page, or by telephone on +351 936 973 824.

Book your appointment

We will confirm the psychologist, the time and the fee before you book.

In an emergency, call 112. SNS 24 helpline: 808 24 24 24.

When you send a message, your data is processed in accordance with our Privacy notice.

Opening hours

Monday
10:00 to 20:00
Tuesday
10:00 to 20:00
Wednesday
10:00 to 20:00
Thursday
10:00 to 20:00
Friday
10:00 to 20:00
Saturday
10:00 to 20:00
Sunday
Closed

Privacy notice (summary)

  • Who is responsible for your dataPollyanna Silva, owner of the establishment Espaço Jasmim - Psicologia e Desenvolvimento, at the address in the footer. Establishment registered with the Entidade Reguladora da Saúde (ERS) under no. 163692. There is no designated data protection officer. For any question about your data, write to [email protected].
  • What we process and whyTo reply and book appointments: your name, telephone number, the messages you send and the booking details, as steps taken at your request before the service (GDPR, article 6(1)(b)); for health data, the provision of care by professionals bound by secrecy (article 9(2)(h)). To measure our adverts, only after Accept: the identifier of your click on the Google advert and a reference code, to know whether your WhatsApp message came from an advert. With Accept, the click identifier is also linked to your contact in our booking system and we later tell Google Ads, with that identifier only, whether the contact led to a conversation or to an appointment booked or attended. We never send your name, telephone number or the reason for the appointment. Basis: your consent, which you can withdraw at any time. Without Accept, Google receives only a signal without cookies and without identification when you tap a WhatsApp button. We do not use your data for personalised advertising or remarketing, and we do not sell or pass it to third parties for their own purposes.
  • Health dataSimply contacting a psychologist can reveal information about your health, which the GDPR treats as a special category of data. For that reason this page has no form and does not ask the reason for the appointment, and the WhatsApp message prepared by the button states at most the area of the appointment. Please do not send clinical details by message: those belong in the appointment, protected by professional secrecy.
  • Who receives the dataHighLevel (LeadConnector), USA: the system that holds contacts, conversations and bookings, and that hosts this page. Meta (WhatsApp Business): sending and receiving WhatsApp messages. OpenAI, through HighLevel: text processing of the messages received on WhatsApp. Video-call platform provider: connection for online appointments. Cloudflare: server that stores the reference code and the advert click identifier, only after Accept. Google: the Google Ads tag loads on every visit with consent denied by default; without Accept it sends only signals without cookies and without the click identifier, for aggregate counting of contacts from adverts; with Accept it measures the adverts with cookies (and Google Analytics 4, when active); the Google map loads only when you tap Show map. Microsoft (Clarity): pseudonymised recording of navigation on the page (clicks and scrolling), without cookies and with all text masked, to improve the page, only after Accept.
  • Transfers outside the European UnionSome of these providers process data in the United States. In those cases the transfer relies on the certification of the provider under the EU-US Data Privacy Framework or, where there is none, on standard contractual clauses approved by the European Commission.
  • How long we keep the dataYour choice in the cookie notice: 12 months. Advert click identifier in your browser: 90 days. Reference code and click identifier on the measurement server: up to 120 days. Click identifier linked to your contact in the booking system: used to measure the adverts for up to 90 days after the click. Conversations and bookings: for as long as needed to reply, book and follow up appointments and, after that, for the periods the law sets for health records.
  • Your rightsYou may ask for access to your data, rectification, erasure, restriction of processing and portability, object to processing, and withdraw your consent at any time without affecting processing carried out before. You may also lodge a complaint with the Comissão Nacional de Proteção de Dados (CNPD), at www.cnpd.pt. To exercise your rights, write to [email protected].
  • Children and adolescentsAppointments for minors are booked by the parents or by whoever holds parental responsibility. From the age of 16, the young person is involved in the decision.
  • Decisions taken by automatic meansWe do not take decisions based solely on automatic processing that produce legal effects or a similarly significant impact on you. We do not create profiles.
Espaço Jasmim

Espaço Jasmim - Psicologia e Desenvolvimento

Rua Vasco Santana, 12, loja 27, piso -1, Edifício Vila Magna, 8200-357 Albufeira, Portugal
+351 936 973 824
[email protected]
WhatsApp
Facebook

Registration details

Psychologists registered with the Ordem dos Psicólogos Portugueses: Pollyanna Silva, registration no. 23502; Salomé Brito, registration no. 20404; Bianca Soares, registration no. 25534.

Registered owner: Pollyanna Silva.

Establishment registered with the ERS, no. 163692.

Complaints and emergencies

Livro de Reclamações Eletrónico (electronic complaints book)

In an emergency, call 112. SNS 24 helpline: 808 24 24 24.